Sync Product Groups from ERPLY

To sync products with ERPLY, you will first need to link your ShopRoller account with your ERPLY account.

You can see how to do that by clicking this link for the help manual.


Troubleshooting steps

Are you experiencing issues with your product data synchronization between ShopRoller and ERPLY? Read below.  

What to do

1. Find the SCENARIO which best fits your enquiry

2. Follow the steps below the scenario to answer the situation 

TIP: you can use the keyboard control: "CTRL + F" to search for exact text. 



  • My product groups are not importing from ERPLY or displaying in my ShopRoller account. What do I do?


Enable display of product groups in ERPLY 

In your ERPLY account, products should be enabled to be displayed in your online shop.

Q. Is the settings in ERPLY enabled to import products?

On the product page in ERPLY, you must have the check box selected NÄITA E-POES / DISPLAY IN ONLINE SHOP.

In the new version:

  1. Select PIM 
  2. Select Product Groups (the product group tree should open)
  3. Right click and select CHANGE / EDIT
  4. On the Product Group page, find the DISPLAY checkbox and select
  5. Save!

Have you checked the box? Did that help?

If yes, great! 

If not, please contact ERPLY for more support. 


Contact our Client Support Team

If none of these steps have helped you, please contact our or ERPLY's Client Support team.

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