Sync Brands with ERPLY

To sync products with ERPLY, you will first need to link your ShopRoller account with your ERPLY account.

You can see how to do that by clicking this link for the help manual.

Troubleshooting steps

Are you experiencing issues with your product data synchronization between ShopRoller and ERPLY? Read below.  

What to do

1. Find the SCENARIO which best fits your enquiry

2. Follow the steps below the scenario to answer the situation 

TIP: you can use the keyboard control: "CTRL + F" to search for exact text. 

Scenarios:

• Product Brands imported from ERPLY are not showing in my ShopRoller account. What do I do?

Confirm Brand data in ERPLY 

You must ensure that Brand data is added in ERPLY in order for it to sync with ShopRoller. 

Q. Are Brands added with your products in ERPLY? 

Open your ERPLY account and view your product data. Does the data include Brand information?

If yes, great! 

If not, please contact ERPLY or our client support for more help. 

Contact our Client Support Team

If none of these steps have helped you, please contact our Client Support team or ERPLY.